Terms of Service
Website Use
You agree to use this website only for lawful purposes.
You agree not to:
- Use the website in violation of any applicable law
- Attempt to gain unauthorized access to our systems
- Introduce viruses, malware, or harmful code
- Interfere with the operation or security of the website
- Copy, reproduce, or distribute website content without written permission
We reserve the right to suspend or restrict access if we believe these terms have been violated.
Plumbing Services
Information on this website is provided for general informational purposes and does not constitute a binding offer to perform services.
Scheduling a plumbing service through our website or by phone does not create a contractual obligation until an appointment has been confirmed.
Service availability may vary depending on:
- Location
- Technician availability
- Weather conditions
- Safety concerns
- Equipment availability
- Other operational factors
Estimates and Pricing
Any pricing or estimates discussed through our website, over the phone, or by email are preliminary unless otherwise stated.
Final pricing may depend on:
- The condition of the plumbing system
- The scope of work
- Materials required
- Labor required
- Additional repairs discovered during service
Before performing additional work outside the original scope, we will communicate with you whenever practical.
Appointments
Customers are responsible for providing accurate contact information and ensuring reasonable access to the property during scheduled appointments.
If you need to reschedule, please contact us as soon as possible.
Repeated missed appointments or inability to access the property may require rescheduling or additional service charges where permitted.
Emergency Services
Roto Pro offers emergency plumbing services based on technician availability.
Although we strive to respond promptly, response times may vary depending on call volume, weather conditions, traffic, and other circumstances beyond our control.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Customer Responsibilities
Customers agree to:
- Provide accurate information about plumbing concerns
- Ensure safe access to the property
- Secure pets when technicians are present
- Notify us of known hazards
- Follow any reasonable safety recommendations provided by our technicians
Payment Terms
Payment is due according to the terms agreed upon at the time of service unless other arrangements have been made.
Accepted payment methods may include:
- Cash
- Check
- Major credit cards
- Other approved payment methods
Late payments may be subject to additional charges where permitted by applicable law.
Warranties
Any warranties applicable to labor, workmanship, or manufacturer products will be communicated separately when applicable.
Manufacturer warranties are provided by the manufacturer and are subject to that manufacturer’s terms and conditions.
Except where prohibited by law, no additional warranties are expressed or implied beyond those specifically provided.
Limitation of Liability
To the fullest extent permitted by law, Roto Pro shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
- Use of this website
- Delays in service
- Website interruptions
- Third-party services
- Events beyond our reasonable control
Nothing in these Terms limits any rights that cannot legally be limited under applicable law.
Intellectual Property
All content on this website, including:
- Text
- Graphics
- Logos
- Images
- Layout
- Design
- Service descriptions
is the property of Roto Pro or its licensors and is protected by applicable intellectual property laws. Content may not be copied, modified, republished, or distributed without prior written permission.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, privacy practices, or availability of third-party websites.
Accessing third-party websites is at your own discretion.
Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Changes to These Terms
We may update these Terms of Service from time to time.
Changes become effective immediately upon publication on this page unless otherwise stated.
Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service shall be governed by the laws of Queensland, Australia, without regard to conflict of law principles.
Any legal disputes arising from these Terms or the use of our website shall be resolved in the appropriate courts located within Queensland, Australia, unless otherwise required by law.